The category map

This is a high-level map of where business systems typically break. Categories help you select the right Playbook without wandering.

We don’t publish full playbook internals here. Implementation assets live inside your Bizhackz workspace.

Core categories

Capture

Forms, messaging entry points, routing, and first-response reliability.

Follow-up

Cadence, next steps, reminders that actually fire, and accountability signals.

Visibility

Stage clarity, owner clarity, last-contact clarity, and exception reporting.

Conversion

Consistent handling, friction removal, and clean handoffs.

Retention

Post-sale follow-through, reviews, reactivation, and referral mechanics.

Operations

Standard work, escalations, delegation, and reduction of “fire drills.”

If you’re unsure where you fit: start with Visibility and Follow-up. Those are the most common leak sources.